General Terms and Conditions.

Scope

1. These General Terms and Conditions (AGB) apply to all workshops, coaching sessions, consulting services and digital formats provided by Boardroom Psychology GmbH to companies and their staff.
2. Deviating, conflicting or supplementary terms of the client do not become part of the contract unless Boardroom Psychology GmbH expressly agrees to their application in writing.

Services and organizational framework

1. Online workshops are conducted via the Microsoft Teams platform. Boardroom Psychology GmbH hosts all events and provides the client with the access links. The IT risk remains with the client.
2. For interactive workshops and sessions lasting more than two hours, the following binding requirements apply to all participants:
   • Participation in an individual room without listeners or background conversations
   • Camera switched on throughout
   • A stable and reliable internet connection
   • Working audio hardware
   • Display of the full name (first and last name)
   • Joining the meeting at least 5 minutes before the start
3. For online presentations and Q&A sessions under one hour, participants may join either individually or together in a conference room. Camera and audio must be functional; a stable internet connection must be ensured.

Client's duties to cooperate

1. The client provides Boardroom Psychology GmbH in good time with a participant list consisting of names, roles and geographic locations.
2. If participants from different hierarchical levels attend events together, the client informs Boardroom Psychology GmbH accordingly.
3. The client ensures that all technical requirements are met.

Selection of consultants, fees and payment

1. The selection of consultants is made exclusively by Dr. Klaus Lassert or Boardroom Psychology GmbH.
2. The agreed fees apply regardless of which consultant provides the service.
3. Boardroom Psychology GmbH may issue interim invoices. These are announced in advance.
4. If the originally calculated effort is exceeded, Boardroom Psychology GmbH informs the client immediately. Additional costs are only invoiced after the client's prior approval.
5. Invoices are payable immediately after the invoice date without deduction.

Confidentiality and copyright

1. All links, materials, content, presentations or flipchart photos provided by Boardroom Psychology GmbH may not be shared or published outside the client's company.
2. Without express written consent, the client may not make public that a collaboration with Boardroom Psychology GmbH exists.
3. Copyright remains entirely with Boardroom Psychology GmbH.

Cancellation terms

Workshops & coaching sessions

1. In the event of cancellation more than 4 weeks before the date:
   • No fees
   • Exception: design or preparatory work already performed and non-cancellable expenses
2. In the event of cancellation within 4 weeks before the date:
   • 100% of the workshop and design fees
   • Plus non-cancellable expenses
3. A postponement or a change of venue by more than 80 km is deemed a cancellation under paragraph (2).

Coaching and consulting sessions

1. In the event of cancellation at least 48 hours in advance:
   • No fees except expenses already incurred
2. In the event of cancellation less than 48 hours in advance:
   • 100% of the agreed fee
   • Plus non-cancellable expenses
3. Changes to the date, time or location by more than 80 km are treated as a cancellation.

Disclaimer of liability

1. Boardroom Psychology GmbH accepts no liability for decisions or actions of the client or the participants.
2. Recommendations — oral, written or via digital tools — comply with professional standards, but the decision on implementation and application lies solely with the client or the individual person.
3. The client bears full responsibility for the implementation of recommendations and their consequences.
4. The digital tools of Boardroom Psychology GmbH may have functional limitations due to hardware configuration, device defects, network coverage or location of use. Guaranteed round-the-clock availability or continuous support is not part of the service.

Final provisions

1. Amendments and additions to the contract must be made in writing.
2. Should individual provisions of these Terms and Conditions be invalid, this does not affect the validity of the remaining provisions.
3. The law of the Federal Republic of Germany applies, unless otherwise agreed.